Privacy Policy

PRIVACY STATEMENT

This Privacy Policy outlines how Janja Homes Property Management System collects, uses, and protects the personal information of users (“you” or “users”) of our property management system, website located at https://janja.co.ke, mobile applications and related services (collectively, the “Service” or “Platform”) operated by Janja Homes (“we,” “us,” or “our”), a company registered in Kenya.

DEFINITIONS

Personal Data means personal information that can be associated with an identified or identifiable person such as name, mobile phone or telephone number, email address, M-Pesa transaction details, payment card numbers, official identification information (e.g., National ID Number, KRA PIN).

Device Information means data that can be automatically collected from any device used to access our Platform or Services. Such information may include, but is not limited to, your device type; device ID; your device’s network connections; your device’s name; your device’s IP address; information about your device’s web browser and the internet connection being used to access the Platform or Services.

Process means any operation or set of operations which is performed on personal data whether or not by automated means such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Services means any products, services, content, features, technologies, or functions, and all related websites, applications and services offered to you by Janja Homes.

User means an individual who uses the Services or accesses the Platform, including landlords, property managers, tenants, and other authorized users who interact with our property management system.

INFORMATION WE COLLECT

Personal Information

We may collect personal information such as your name, contact details, email address, National ID number, KRA PIN, M-Pesa phone number, and payment information when you create an account or interact with our Platform.

Property Information

We may collect information related to the properties you manage or occupy, including property addresses, unit details, tenant information, lease agreements, rent payment history, and maintenance requests.

Financial Information

We may collect payment-related information including M-Pesa transaction details, bank account information, PesaPal payment records, and rent collection data necessary for processing transactions through our Platform.

USE OF PERSONAL INFORMATION

We use your personal information to:

• Provide and improve our property management services
• Personalize your user experience
• Communicate with you regarding your account, properties, and tenancies
• Process rent payments and other financial transactions via M-Pesa, PesaPal, and other payment methods
• Generate KRA-compliant reports and documentation
• Send SMS notifications via Africa’s Talking or similar services for rent reminders, payment confirmations, and important updates
• Respond to inquiries and provide customer support

We may use your information to send you promotional materials, updates, or newsletters related to our Platform, but you can opt-out of such communications at any time.

We may use aggregated and anonymized data for analytical and statistical purposes to enhance our Platform’s functionality and improve our services.

SHARING OF PERSONAL INFORMATION

We may share your personal information with:

• Third-party service providers who assist us in delivering our services, such as M-Pesa/Safaricom, PesaPal, Africa’s Talking (SMS services), hosting providers, and customer support services
• Kenya Revenue Authority (KRA) as required for tax compliance and reporting purposes
• We may disclose your personal information if required by Kenyan law or to protect our rights, property, or safety, or the rights, property, or safety of others
• In the event of a merger, acquisition, or sale of all or a portion of our business, your personal information may be transferred to the acquiring entity

DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction, in compliance with the Kenya Data Protection Act, 2019.

YOUR RIGHTS

Under the Kenya Data Protection Act, 2019, you have the right to:

• Access your personal information held by us
• Correct or update inaccurate personal information
• Request deletion of your personal information (subject to legal retention requirements)
• Request restrictions on the processing of your information
• Object to certain processing activities
• Data portability where technically feasible

You may manage your communication preferences and opt-out of promotional emails and SMS messages by following the instructions provided in our communications or by contacting us directly.

If you have any questions, concerns, or requests regarding your personal information, please contact us using the contact information provided below.

RETENTION OF DATA

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, tax (including KRA requirements), accounting, or reporting requirements under Kenyan law.

COOKIES AND TRACKING TECHNOLOGIES

Our Platform may use cookies and similar tracking technologies to enhance your browsing experience, analyze usage patterns, and improve our services. You can manage your cookie preferences through your browser settings.

UPDATES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website at https://janja.co.ke. We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices. Where significant changes are made, we will notify you via email or through the Platform.

CONTACT US

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

COMPLAINTS

If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the Office of the Data Protection Commissioner of Kenya.